HOME - Frequently Asked Questions
01. What is a digital photo frame?
02. What format of photos, music, and video are supported?
03. What types of memory cards are supported?
04. Does the frame have built-in memory?
05. Are the digital photo frames compatible with MACs?
06. How do I transfer files from my computer to the frame?
07. What is the maximum picture size or resolution the frame will display?
08. What is the optimal display size for the frame?
09. Can I play video files on any supported card?
10. Can I change the color of the pictures?
11. How can I improve the resolution of the images?
12. Are any of the frames operated on battery?
13. What should I do if I am having trouble with the frame?
30. What is a digital photo keychain?
31. What format of photos are supported?
32. How many photos will the keychain hold?
33. How durable are the keychains? Will they get scratched?
34. How long does the battery last?
35. Are the digital photo keychains compatible with MACs?
36. How do I delete photos from my keychain?
37. What should I do if I am having trouble with the keychain?
60. What is a digital photo clock?
61. What should I do if I am having trouble with the digital photo clock?
90. What is a digital photo desktop penholder?
91. What should I do if I am having trouble with the digital photo desktop penholder?
01. What is a digital photo frame?
A digital photo frame is a picture frame which shows digital photos from a digital camera or computer. Digital photo frames can display photos as stills, or in a slideshow, with varying transition effects and speeds. In addition, digital photo frames can play background music, as well as video.
Digital photo frames support memory cards straight from a digital camera, or photos transferred via USB cable into it's internal memory.
02. What format of photos, music, and video are supported?
Photos: RGB JPG, RGB JPEG files.
Music: MP3 files
Video: Motion JPEG files.
03. What types of memory cards are supported?
Our digital photo frames support: SD, CF, CFII, MS, and CF cards. xD, MSpro, and MMC cards can be used with an appropriate memory card adapter.
04. Does the frame have built-in memory?
Yes. Our 5x7_5.6"_128 frames have 128MB of internal memory, our 8x10_8"_256 frames have 256MB of internal memory, and our digital photo clocks and digital photo desktop penholders have 64MB of internal memory.
05. Are the digital photo frames compatible with MACs?
All of the 2007 model frames will be MAC compatible.
06. How do I transfer files from my computer to the frame?
Turn the power of your frame on, and connect it to your computer via USB. Once connected, your computer should dectect the internal memory and any memory cards as removable drives, and will list them under your "My Computer" section following your hard drive. Either drag-and-drop, or copy and paste your photos onto the internal memory. Once your transfer is complete, disconnect your frame from the computer, and turn the power off, and then on.
07. What is the maximum picture size or resolution the frame will display?
The highest supported resolution is 12 megapixels. Photos should resize to the dimensions of the frame regardless of their actual size.
08. What is the optimal display size for the frame?
The pixel resolution for the 5x7_5.6"_128 frame is 320x234. The pixel resolution for the 8x10_8"_256 frame is 800x600. The pixel resolution for the digital photo clock and digital photo desktop penholder is 320x240.
09. Can I play video files on any supported card?
Yes, although the video quality will vary depending on the speed of the memory card. Please consult the manufacturer of the memory card to determine whether the card is recommended as video capable.
10. Can I change the color of the pictures?
The digital photo frames support changes in brightness only. Colors are preset at the factory level, and any changes to color should be made using a photo editing program. If you encounter abnormal color levels, please feel free to contact us and we will be happy to support you.
11. How can I improve the resolution of the images?
If a particular image is grainy or pixelized, it is best to crop your photo to show a more up-close area of your photo. The more similar the colors are in any given area, the less they will stand out and appear to be pixelated.
12. Are any of the frames operated on battery?
Currently, none of the frames are operated on battery. You will need to plug them into a power source using the provided AC adapter.
13. What should I do if I am having trouble with the frame?
If you should encounter any problems with your frame, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
30. What is a digital photo keychain?
A digital photo keychain is a keychain which stores and diplays digital photos. The images can be transferred via PC or MAC with the software downloadable from our website.
31. What format of photos are supported?
RBG JPG, RBG JPEG
32. How many photos will the keychain hold?
Most models can hold up to 31 photos, while model SKU 89362 can hold up to 56 images at a lower resolution.
33. How durable are the keychains? Will they get scratched?
TAO digital photo keychains undergo extensive durability testing, and have toughness comperable to that of a standard cell phone.
34. How long does the battery last?
The internal batteries are rechargable, and after being plugged in for 20 minutes, can last roughly a week of standard use.
35. Are the digital photo keychains compatible with MACs?
Yes - all keychains are compatible with MACs OSX 10.2 and above.
36. How do I delete photos from my keychain?
You can delete specific photos with your keychain connected to your computer using our latest software. Alternative, you can hold down either the previous or next buttons until a delete confirmation message appears, and press the on/off button to confirm. See our downloadble manual for more details.
37. What should I do if I am having trouble with the keychain?
If you should encounter any problems with your digital picture keychain, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
60. What is a digital photo clock?
A digital photo clock combines the aspects of a digital photo frame, with a digital clock and digital calendar functionality.
61. What should I do if I am having trouble with the digital photo clock?
If you should encounter any problems with your digital photo clock, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
90. What is a digital photo desktop penholder?
A digital photo clock combines the aspects of a digital photo frame, with a digital clock and digital calendar functionality, mounted on a pen stand.
91. What should I do if I am having trouble with the digital photo desktop penholder?
If you should encounter any problems with your digital photo desktop penholder, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
02. What format of photos, music, and video are supported?
03. What types of memory cards are supported?
04. Does the frame have built-in memory?
05. Are the digital photo frames compatible with MACs?
06. How do I transfer files from my computer to the frame?
07. What is the maximum picture size or resolution the frame will display?
08. What is the optimal display size for the frame?
09. Can I play video files on any supported card?
10. Can I change the color of the pictures?
11. How can I improve the resolution of the images?
12. Are any of the frames operated on battery?
13. What should I do if I am having trouble with the frame?
30. What is a digital photo keychain?
31. What format of photos are supported?
32. How many photos will the keychain hold?
33. How durable are the keychains? Will they get scratched?
34. How long does the battery last?
35. Are the digital photo keychains compatible with MACs?
36. How do I delete photos from my keychain?
37. What should I do if I am having trouble with the keychain?
60. What is a digital photo clock?
61. What should I do if I am having trouble with the digital photo clock?
90. What is a digital photo desktop penholder?
91. What should I do if I am having trouble with the digital photo desktop penholder?
01. What is a digital photo frame?
A digital photo frame is a picture frame which shows digital photos from a digital camera or computer. Digital photo frames can display photos as stills, or in a slideshow, with varying transition effects and speeds. In addition, digital photo frames can play background music, as well as video.
Digital photo frames support memory cards straight from a digital camera, or photos transferred via USB cable into it's internal memory.
02. What format of photos, music, and video are supported?
Photos: RGB JPG, RGB JPEG files.
Music: MP3 files
Video: Motion JPEG files.
03. What types of memory cards are supported?
Our digital photo frames support: SD, CF, CFII, MS, and CF cards. xD, MSpro, and MMC cards can be used with an appropriate memory card adapter.
04. Does the frame have built-in memory?
Yes. Our 5x7_5.6"_128 frames have 128MB of internal memory, our 8x10_8"_256 frames have 256MB of internal memory, and our digital photo clocks and digital photo desktop penholders have 64MB of internal memory.
05. Are the digital photo frames compatible with MACs?
All of the 2007 model frames will be MAC compatible.
06. How do I transfer files from my computer to the frame?
Turn the power of your frame on, and connect it to your computer via USB. Once connected, your computer should dectect the internal memory and any memory cards as removable drives, and will list them under your "My Computer" section following your hard drive. Either drag-and-drop, or copy and paste your photos onto the internal memory. Once your transfer is complete, disconnect your frame from the computer, and turn the power off, and then on.
07. What is the maximum picture size or resolution the frame will display?
The highest supported resolution is 12 megapixels. Photos should resize to the dimensions of the frame regardless of their actual size.
08. What is the optimal display size for the frame?
The pixel resolution for the 5x7_5.6"_128 frame is 320x234. The pixel resolution for the 8x10_8"_256 frame is 800x600. The pixel resolution for the digital photo clock and digital photo desktop penholder is 320x240.
09. Can I play video files on any supported card?
Yes, although the video quality will vary depending on the speed of the memory card. Please consult the manufacturer of the memory card to determine whether the card is recommended as video capable.
10. Can I change the color of the pictures?
The digital photo frames support changes in brightness only. Colors are preset at the factory level, and any changes to color should be made using a photo editing program. If you encounter abnormal color levels, please feel free to contact us and we will be happy to support you.
11. How can I improve the resolution of the images?
If a particular image is grainy or pixelized, it is best to crop your photo to show a more up-close area of your photo. The more similar the colors are in any given area, the less they will stand out and appear to be pixelated.
12. Are any of the frames operated on battery?
Currently, none of the frames are operated on battery. You will need to plug them into a power source using the provided AC adapter.
13. What should I do if I am having trouble with the frame?
If you should encounter any problems with your frame, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
30. What is a digital photo keychain?
A digital photo keychain is a keychain which stores and diplays digital photos. The images can be transferred via PC or MAC with the software downloadable from our website.
31. What format of photos are supported?
RBG JPG, RBG JPEG
32. How many photos will the keychain hold?
Most models can hold up to 31 photos, while model SKU 89362 can hold up to 56 images at a lower resolution.
33. How durable are the keychains? Will they get scratched?
TAO digital photo keychains undergo extensive durability testing, and have toughness comperable to that of a standard cell phone.
34. How long does the battery last?
The internal batteries are rechargable, and after being plugged in for 20 minutes, can last roughly a week of standard use.
35. Are the digital photo keychains compatible with MACs?
Yes - all keychains are compatible with MACs OSX 10.2 and above.
36. How do I delete photos from my keychain?
You can delete specific photos with your keychain connected to your computer using our latest software. Alternative, you can hold down either the previous or next buttons until a delete confirmation message appears, and press the on/off button to confirm. See our downloadble manual for more details.
37. What should I do if I am having trouble with the keychain?
If you should encounter any problems with your digital picture keychain, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
60. What is a digital photo clock?
A digital photo clock combines the aspects of a digital photo frame, with a digital clock and digital calendar functionality.
61. What should I do if I am having trouble with the digital photo clock?
If you should encounter any problems with your digital photo clock, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
90. What is a digital photo desktop penholder?
A digital photo clock combines the aspects of a digital photo frame, with a digital clock and digital calendar functionality, mounted on a pen stand.
91. What should I do if I am having trouble with the digital photo desktop penholder?
If you should encounter any problems with your digital photo desktop penholder, we will be happy to assist you. Please vist our Support section of our webpage and browse our troubleshooting guide, or contact us at your convenience.
